About Us

 

 

 STORE LOCATIONS

VML Vapors Lounge- Opening Soon : Hamden, CT

 

 

VAPE : EAST HAVEN, CT
Store Hours : Mon- Sat 11AM - 8PM / Sunday 11AM-6PM
Vape the Store (a Division of VML, Inc.) est. 2013. If you have any questions regarding any of our products, online orders, etc., Please do not hesitate to contact us: 
175 Main St. 
East Haven, Ct 06512
Phone: 203-466-2218
 
 
Email: info@vmlinc.com (you may use the contact form below)
 Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

No returns on E-Juice

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at dcusano@vmlinc.com .

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dcusano@vmlinc.com and send your item to: 175 Main St. East Haven Connecticut US 06512.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 175 Main St. East Haven Connecticut US 06512

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item..
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VML VaporsTM is setting a high standard in the e-cigarette business by providing the highest quality devices, supplies, and e-liquids available at competitive prices. Our Lemonade StandTM and Mountain ManTM e-liquid lines are manufactured using current Good Manufacturing Procedures (cGMP) to the same exacting standard used to manufacture pharmaceuticals. We want our customers to know exactly what is in our e-liquids by using the highest quality ingredients with full analytical testing to ensure safety and regulatory compliance.

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WARNING: Our products contain nicotine, a poisonous and addictive substance. Our products are only intended for committed smokers of legal smoking age and not by non-smokers, children, women who are pregnant or may become pregnant or any person with an elevated risk of, or preexisting condition of, any medical condition which includes, but is not limited to, heart disease, diabetes, high blood pressure or asthma. If you experience any side effects or possible side effects, stop using the product immediately and consult a physician. Product may be poisonous if orally ingested. Our products are not smoking cessation products and have not been tested or guaranteed as such. Our products have not been evaluated by the Food and Drug Administration nor is it intended to treat, prevent or cure any disease or condition. For their protection, please keep out of reach of children and pets. Read our terms of use page before purchasing our products.